We’re hiring a Community Manager!

XRAY Staff

Job Title: Community Manager

Reports to: XRAY Board of Directors

Oversees: n/a

FTE: 1.0

XRAY.FM is seeking a vibrant and engaging individual to join the team as a Community Manager. The Community Manager (CM) will help shape the way XRAY connects with our community, providing a vital connection to those we serve in three main ways: volunteer coordination and appreciation, communications, and community outreach. 

Primary Purpose:

Essential Duties and Responsibilities:

  • Coordinate volunteers: The CM will support station operations through coordination of on and off air volunteers as well as developing and managing volunteer management systems. 
    • Develop and maintain policies and systems for volunteer coordination and management. 
    • Support the staff team in establishing needed volunteer roles and developing training, as needed. 
    • Schedule and facilitate regular volunteer orientations.
    • Connect/match volunteers to roles, tasks, and projects in general station operations. 
    • Communicate regularly with the volunteer community through email newsletters and other communication vehicles including email, social media, and phone calls. 
    • Directly manage community outreach, and marketing/communications volunteers.
    • Track volunteer documentation and participation in a centralized data system.
    • Develop and implement formal and informal recognition practices and coordinate appreciation events. 
    • Develop and implement evaluation processes to assess volunteer experiences through formal and informal methods.
  • Shape our brand: Work with staff and board to develop, define, and communicate the XRAY brand, including overseeing XRAY’s active social/digital presence.  
    • Coordinate internal and external communications to expand awareness of XRAY and to grow the listening community. 
    • Develop messaging and promote station happenings, XRAY programs (like XRAY in the Morning), and programming events through internal and external communications vehicles. 
    • Develop messaging during fund drives, in partnership with the Development Manager. 
    • Pursue and respond to media inquiries about XRAY.
    • Actively moderate and encourage engagement through XRAY’s Slack channels. 
    • Develop metrics, collect data, and monitor media to report regularly to staff and the board.
  • Community Outreach
    • Coordinate XRAY’s presence at community events, in partnership with the staff and volunteers. 
    • Connect partners and contacts with opportunities to join on air programming on the Morning Show or special programming days. 
    • Serve as one of XRAY’s ambassadors to other community institutions. 

Other Duties and Responsibilities:

  • Attend, coordinate, and facilitate team and station meetings, as requested.
  • Develop goals with quantifiable metrics and regular updates on progress in areas of responsibility.
  • Assess community/listener base for demographics and interests 

Job/Behavioral Competencies:

  • Passion for connecting with people and forging strong interpersonal relationships. 
  • Approach work with a focus on Diversity, Equity, Inclusion, and Justice (DEIJ).
  • Comfort working with large and diverse groups of people and encouraging volunteer leadership and input
  • Strong attention to detail with a  focus on building people up and giving people the tools for their success in a volunteer role. 
  • Strong communication skills with an ability to adapt to differing communication styles in a large community

Preferred Qualifications and Experience:

*Experience can be gained in formal work experience and informal life or volunteer experience 

  • Experience working with volunteer programs in a leadership capacity
  • Strong written and verbal communication
  • Training in active listening and DEIJ
  • Experience with clear and direct communication through a variety of platforms and/or methods   
  • Familiarity & Proficiency with the nuances of social media communication and creating an engaged audience (specifically Facebook, Instagram, and Twitter) 
  • Familiarity with CRM platforms and relationship management generally

FLSA Status:

  • This position is an exempt position (not eligible for overtime pay)

EEO Classification:

  • This position is classified as the following:
    • Senior Level Manager

Compensation & Benefits

Annual salary of $40,000 – $45,000 DOE 

Health care reimbursement plan

Generous PTO

Priority Deadline: 

Sunday, August 1st

To apply: 

Please send a resume and cover letter to jobs@xray.fm.